Introduction

BLNK Agency ("we," "us," or "our") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, and safeguard your information when you visit our website or engage with our services.

BLNK Agency is based in the Netherlands and operates in accordance with the General Data Protection Regulation (GDPR) and Dutch privacy laws.

Information We Collect

Information You Provide

Contact Form Submissions

When you fill out a contact form on our website, we collect:

• Your name
• Email address
• Any additional information you choose to include in your message

Email Communications

When you email us directly, we collect and store the contents of your correspondence, including your email address and any information you provide.

Information Collected Automatically

Analytics Data

We use Google Analytics to collect anonymised data about how visitors use our website. This includes:

• Pages visited
• Time spent on site
• General geographic location (country/city level)
• Device type and browser information
• Referring website

Google Analytics uses cookies to collect this information. You can opt out of Google Analytics by installing the Google Analytics Opt-out Browser Add-on.

How We Use Your Information

We use the information we collect to:

• Respond to your enquiries and communications
• Provide information about our services
• Improve our website and user experience
• Analyse website traffic and usage patterns
• Comply with legal obligations

We do not sell, rent, or share your personal information with third parties for marketing purposes.

Legal Basis for Processing (GDPR)

Under the GDPR, we process your personal data based on the following legal grounds:

• Consent: When you submit a contact form or send us an email, you consent to us processing your information to respond to your enquiry.
• Legitimate Interests: We have a legitimate interest in analysing website traffic to improve our services and user experience.
• Legal Obligation: We may process your data to comply with applicable laws.

Data Retention

We retain your personal information only for as long as necessary to fulfil the purposes outlined in this policy:

• Contact form submissions and emails: Retained for up to 2 years after your last communication with us, unless a business relationship is established.
• Analytics data: Google Analytics retains data according to their retention settings (26 months by default).

Your Rights

Under the GDPR, you have the following rights:

• Access: Request a copy of the personal data we hold about you.
• Rectification: Request correction of inaccurate or incomplete data.
• Erasure: Request deletion of your personal data ("right to be forgotten").
• Restriction: Request that we limit how we use your data.
• Portability: Request a copy of your data in a portable format.
• Objection: Object to our processing of your personal data.

To exercise any of these rights, please contact us at the details provided below.

Cookies

Our website uses cookies for analytics purposes. Cookies are small text files stored on your device that help us understand how visitors use our site.

Google Analytics Cookies

• _ga: Used to distinguish users (expires after 2 years)
• _gid: Used to distinguish users (expires after 24 hours)
• _gat: Used to throttle request rate (expires after 1 minute)

You can control cookies through your browser settings. Note that disabling cookies may affect your experience on our website.

Third-Party Services

Google Analytics

We use Google Analytics to analyse website traffic. Google may process your data on servers located outside the European Economic Area. Google is certified under the EU-U.S. Data Privacy Framework. For more information, see Google's Privacy Policy.

Data Security

We implement appropriate technical and organisational measures to protect your personal information against unauthorised access, alteration, disclosure, or destruction. However, no method of transmission over the internet is 100% secure.

International Transfers

Your information may be transferred to and processed in countries outside the Netherlands. When this occurs, we ensure appropriate safeguards are in place to protect your data in accordance with GDPR requirements.

Children's Privacy

Our website and services are not directed at individuals under the age of 16. We do not knowingly collect personal information from children.

Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new policy on this page and updating the "Last updated" date.

Contact Us

If you have any questions about this Privacy Policy or wish to exercise your rights, please contact us:

BLNK Agency
The Netherlands
Email: hello@blnk.agency

You also have the right to lodge a complaint with the Dutch Data Protection Authority (Autoriteit Persoonsgegevens) if you believe your data protection rights have been violated.